1 – Introduction

Hoopoe Solutions (Pty) Ltd t/a myCAhub (“myCAhub”, “we”, “our”, or “us”) is a private company duly incorporated in accordance with the laws of South Africa.

myCAhub respects your privacy and is committed to protecting your Personal Information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, process, store and protect Personal Information when you use our Website, create an account, purchase access to the CA(SA) Salary Database, submit salary information, upload supporting documents or otherwise interact with our services.

By using the Website, creating an account, purchasing access, completing a salary survey or providing Personal Information to us, you acknowledge that your Personal Information may be processed as described in this Privacy Policy.

Website: https://myCAhub.co.za

We process Personal Information for purposes including:

• Creating and managing user accounts;
• Providing access to the CA(SA) Salary Database and related services;
• Processing payments and purchases;
• Reviewing and verifying salary submissions;
• Communicating with users regarding their accounts or purchases;
• Improving our Website, products and services;
• Conducting research, reporting and statistical analysis;
• Preventing fraud and abuse;
• Detecting unauthorised access, account sharing or misuse of our services;
• Complying with legal and regulatory obligations;
• Responding to requests relating to Personal Information.

myCAhub may use artificial intelligence (“AI”) and other automated technologies to assist with the review and verification of salary survey submissions and supporting documentation.

This may include:

• Extracting information from uploaded payslips;
• Identifying inconsistencies in submitted information;
• Flagging potentially fraudulent submissions;
• Assisting with verification and validation processes.

AI-assisted reviews may be supplemented by manual review where deemed necessary by myCAhub.

Users are encouraged to redact any information that is not relevant to the verification process before submitting supporting documentation.

myCAhub does not sell Personal Information to third parties.

We may share Personal Information with trusted service providers who assist us in operating our Website and services, including:

• Website hosting providers;
• Cloud storage providers;
• Payment processors such as PayFast;
• Security and fraud prevention providers;
• Service providers assisting with software development and verification processes.

These service providers may only process Personal Information to the extent necessary to perform services on our behalf or to comply with legal obligations.

We may also disclose Personal Information where required by law, court order, regulatory authority or law enforcement agency.

7 – Cross-Border Transfers of Personal Information

Some of our service providers or hosting infrastructure may be located outside South Africa.

By using our Website and services, you acknowledge that Personal Information may be transferred, processed or stored outside the Republic of South Africa.

Where such transfers occur, myCAhub will take reasonable steps to ensure that Personal Information receives an adequate level of protection in accordance with POPIA.

8 – How Does myCAhub Protect Your Information?

myCAhub takes reasonable technical and organisational measures to protect Personal Information against unauthorised access, disclosure, loss, misuse or alteration.

Such measures may include:

• Password protection;
• Access controls;
• Encryption where appropriate;
• Secure hosting environments;
• Firewall protection;
• Monitoring and security reviews.
• Anonymisation of submitted Personal Information before being displayed in the database
• Deletion of payslips and supporting documentation after verification

Although we take reasonable precautions, no online platform can guarantee absolute security.

9 – What Is Our Policy Regarding Minors?

The Website and services are intended for adults and professionals.

We do not knowingly collect Personal Information from persons under the age of 18.

If we become aware that Personal Information has been collected from a minor without the necessary consent, we will take reasonable steps to delete such information.

10 – Cookies and Analytics

Our Website may use cookies and similar technologies to:

• Improve Website functionality;
• Remember user preferences;
• Analyse Website traffic;
• Improve user experience;
• Assist with security and fraud prevention.

11 – How Long Do We Keep Personal Information?

We retain Personal Information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to comply with legal obligations.

As a general guideline:

• Account information may be retained while an account remains active;
• Contributed salary information may be retained indefinitely as part of the database;
• Transaction and payment records may be retained for legal, accounting and tax purposes;
• Payslips and other supporting documentation submitted for verification will be deleted after verification;
• Certain records may be retained longer where required by law or where necessary to protect our legal rights.